We take great pride in the quality and excellence in the craftsmanship of our jewellery. For incorrect or defective items shipped, we have a 7-day return policy upon receipt of the order by the customer, subject to the following terms & conditions:
- 1. Jewellery must be in its original shipped condition, including the original product packaging, original invoice, accessories, documentation, certificates, warranty cards, manuals and any free gifts(if applicable). All packaging must be unmarked and not defaced in any manner.
- 2. For certain designs, a security tag stating the item name and details is securely sealed to each piece of jewellery purchased from our online store. Please do not remove the security tag from the jewellery if you wish to make a return or exchange.
- 3. Goods damaged due to customer’s negligence will not be accepted for a return or exchange. Worn jewellery as evidenced by micro-scratches, scratches, dirt or additional workmanship (such as engravings) from other jewellery will not be accepted. When a returned item is received, it will be examined for wear and tear damage.
- 4. This return policy does not apply to items that are purchased during a sale, our Clearance page or which have been stated as Non- exchangeable and Non-refundable on Bysell.com.sg. Bespoke design and made-to-order are strictly non-exchangeable and non-refundable.
For all returns & exchange requests, please email us at email@example.com within 7 days of receiving your order and include your contact details, order ID as well as the reason for returning.
We will reply with a return merchandize authorization (“RMA”) number and a return address.
You are responsible for arranging the secure shipment with tracking (e.g. G4SI insured FedEx carrier) of the item back to our returns center, and bearing the cost of return shipping within 3 days of receiving the RMA number.
- - Please ensure that you clearly write/print the RMA number on the shipment paperwork and packaging.
- - You should not write jewellery, diamonds or other luxury-related words anywhere on the package as this invites possible theft of the package. We suggest your write “fashion accessories” as the description of the contents. BYSELL shall not be responsible for any item lost or damaged while shipping.
- - We will email or contact you within 3 business days upon receipt of the returned item to follow up on the next course of action.
All returns will first be reviewed by BYSELL for wear & tear damage. Once inspected and no damage is noted, we reserve the right to perform remedies including:
- - Replacing the jewellery with a new piece of the same design, material and size.
- - Full refund in BYSELL credits.
- - Refund in cash or credit back to PayPal account, refund amount will less all restocking, shipping and administrative fees.
Customers are responsible for return shipping and insurance. Original expedited shipping fee is non-refundable. There will be no exceptions for returns outside this policy and Bysell is not responsible for those items.
For credit back to your PayPal account, please allow up to 2 weeks for your account to be credited.
It is a tailor-made design jewellery and is production on demand. Our craftsmen will begin crafting your jewellery piece only after an order is confirmed. Once the order is confirmed, there are strictly no returns. Items are non-exchangeable and non-refundable.